1. Introduction

Thank you for shopping at Packing Packers. We take immense pride in the quality and craftsmanship of our packaging products, ranging from Cake Boxes and Chocolate Boxes to specialized Hamper and Festive Collections. Your satisfaction is our top priority.

However, we understand that sometimes a product may not meet your expectations or you may have received a damaged item during transit. This Return and Refund Policy outlines the conditions under which returns are accepted, how refunds are processed, and the exact steps you need to follow.

2. Eligibility for Returns

We offer a hassle-free return window for eligible products. To ensure a smooth return process, please make sure your request meets the following criteria:

• Timeframe: You have 7 calendar days from the date of delivery to initiate a return request. Requests made after 7 days will unfortunately not be accepted.
• Condition of Item: The product must be unused, un-assembled, and in the exact same condition that you received it.
• Original Packaging: The item must be in its original packaging, complete with any inserts, protective films, or tags.
• Proof of Purchase: A valid receipt, order confirmation email, or order number is required to process any return.

3. Non-Returnable Items

While we wish we could accept all returns, certain items cannot be returned due to hygiene, customization, or clearance reasons. The following items are strictly non-returnable:

4. Return Process: Step-by-Step

If your item is eligible for a return, please follow these steps meticulously to ensure swift processing:

5. Refund Policy

Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item's condition.

Approved Refunds

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Credit Card, UPI, Bank Transfer, etc.).

• Processing Time: Please allow 5 to 7 business days for the refund to reflect in your account after it has been processed from our end.
• Partial Refunds: In certain situations, only partial refunds are granted (e.g., item not in its original condition, damaged, or missing parts for reasons not due to our error).

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps before contacting us:

1. Check your bank account again.
2. Contact your credit card company, it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at billing@packingpacker.com.

6. Shipping Costs for Returns

Shipping costs play a crucial role in the return process. Please review who bears the responsibility of shipping costs based on the return reason:

*If you are shipping items over ₹2000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

7. Contact Us

If you have any questions, doubts, or require assistance regarding our return and refund policy, our customer support team is always ready to help you.