1. About Packing Packers

Packing Packers is a packaging solutions business based in Ludhiana, Punjab, India, offering cake boxes, cupcake boxes, chocolate boxes, brownie boxes, jar boxes, hamper boxes, combination packaging, festive packaging, and customised packaging solutions.

For the purposes of this Privacy Policy, “Packing Packers”, “we”, “our”, and “us” refer to Packing Packers.

2. Information We May Collect

Depending on how you interact with us, we may collect the following information:

Contact Information

• Name
• Mobile/telephone number
• Email address
• Billing address
• Delivery/shipping address

Order Information

When you place an order, we may collect information relating to:

• Products ordered, quantity, and order value
• Delivery details and order history
• Customisation requirements and special instructions

Customisation Information

For customised packaging orders, you may provide information such as logos, artwork, brand names, designs, images, printing requirements, or custom dimensions. You are responsible for ensuring that you have the necessary rights and permissions to provide any third-party material to us.

Payment Information

Payments may be processed through third-party payment providers or other payment channels. We may receive information necessary to confirm and reconcile your payment and order. We do not intend to store your complete debit card, credit card, UPI PIN, banking password, or other sensitive payment credentials on our website. Payment information may be processed by the relevant payment service provider in accordance with its own privacy policy.

Technical Information

When you visit our website, certain technical information may be automatically collected, such as IP address, browser type, device type, operating system, pages visited, approximate date/time of visits, and website interaction information.

3. How We Collect Information

4. How We Use Your Information

We use the information we collect only for legitimate business purposes, including:

• Processing & Delivering Orders: To process, confirm, prepare customised products, arrange shipping, and provide order updates.
• Customer Support: To respond to your questions, complaints, requests, and other communications.
• Payments & Accounts: To verify payments, maintain transaction records, prepare invoices, resolve issues, and comply with tax requirements.
• Website Operation & Security: To maintain our website, prevent fraudulent activity, and improve functionality.
• Business Records: For accounting, taxation, legal, regulatory, and dispute-resolution purposes.

5. Sharing of Your Information

Packing Packers does not sell or rent your personal information to third parties for their own marketing purposes. We may share relevant information where reasonably necessary with:

• Shipping & Delivery Partners: Your name, contact number, delivery address, and order details to deliver your order.
• Payment Service Providers: Processed by third-party payment providers to complete transactions.
• Service Providers: For website hosting, maintenance, tech support, and communication services.
• Legal & Regulatory Requirements: Where required by law, legal proceedings, or to protect our rights, property, and safety.

6. WhatsApp & Other Communications

If you contact Packing Packers through WhatsApp, phone, email, or other communication channels, the information you provide may be used to respond to your enquiry, process your order, provide customer support, or communicate with you regarding your purchase.

Communications through third-party platforms such as WhatsApp may also be subject to the privacy policies and terms of those platforms.

7. Cookies

Our website may use cookies and similar technologies to help us keep the website functioning properly, remember shopping cart information, understand website usage, improve performance, and maintain security.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. How We Protect Your Information

We take reasonable measures to protect the personal information we collect against unauthorised access, misuse, alteration, disclosure, or loss. However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, meeting tax requirements, resolving disputes, and complying with legal obligations. When information is no longer required, we may securely delete or anonymise it.

10. Your Privacy Rights

Subject to applicable law, you may have rights regarding the personal information we hold about you, including the ability to:

• Request information about the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Raise a privacy-related concern or complaint

To exercise a privacy-related right, please contact us using the details provided below.

11. Children’s Privacy

Our website and products are intended for general customers and businesses and are not specifically directed at children. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us without appropriate consent, please contact us.

12. Third-Party Websites & Services

Our website may contain links to third-party websites, payment services, or social media platforms. Once you leave the Packing Packers website, the privacy practices of the relevant third party will apply. We recommend reviewing their privacy policies before providing your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable laws. When we make changes, we will update the “Last Updated” date at the top of this page.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us: